Returns & Exchanges
We Want You to Love Your Purchase ✨
🔄 Return Policy
We accept returns within 14 days of delivery for a full refund or exchange.
✅ Eligible for Return
- Item unworn with original tags
- Original packaging intact
- No signs of wear or washing
- Purchased within last 14 days
❌ Not Eligible for Return
- Custom/personalized items
- Intimate apparel (underwear, swimwear)
- Sale items (50% off or more)
- Items without original tags
🔁 How to Exchange
Get Approval
We'll review your request and send you a return shipping label within 24 hours.
Ship It Back
Pack the item securely with original tags and send it to our address in Ukraine.
Receive Exchange
Once we receive your return, we'll ship your exchange within 3-5 business days.
💰 Refund Process
Refunds are processed within 5-7 business days after we receive your return.
💳 Payment Method
Refunds are issued to the original payment method used for purchase.
📧 Confirmation
You'll receive an email confirmation once your refund has been processed.
🚚 Shipping Costs
Original shipping fees are non-refundable. Return shipping is buyer's responsibility unless item is defective.
⚠️ Defective or Wrong Item
If you received a defective or incorrect item:
- Email us at support@vobvorot.com with photos
- We'll send you a prepaid return label immediately
- Choose a refund or replacement - your choice!
We cover all return shipping costs for defective/wrong items.
🌟 Important Note: Vintage Items
Vintage items are unique and may show natural signs of age. We thoroughly inspect and describe all vintage pieces, including any flaws or wear.
Please read product descriptions carefully. Vintage items are final sale unless significantly different from description.
💬 Questions?
Our team is here to help! Contact us:
- 📧 Email: returns@vobvorot.com
- 📱 Telegram: @vobvorottt
- 📷 Instagram: @vobvorot