FAQ
Frequently Asked Questions 💡
🛒 Ordering
How do I place an order?
Browse our collections, add items to cart, and proceed to checkout. We accept major credit cards, PayPal, and Apple Pay.
Can I modify my order after placing it?
Contact us within 2 hours of placing your order at hello@vobvorot.com. After 2 hours, orders are being processed and cannot be modified.
Do you offer international shipping?
Yes! We ship worldwide from Ukraine. Check our Shipping Info page for delivery times and costs.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
👕 Products
Are your items authentic vintage?
Yes! Items in our "Vintage Collection" are genuine vintage pieces from the 90s-2000s era. Each piece is hand-picked and carefully inspected.
What's the difference between vintage and custom items?
Vintage: Authentic pre-loved pieces from past decades.
Custom (EXVICPMOUR): Original designs created by our team, inspired by Y2K aesthetics.
How do vintage items fit compared to modern sizing?
Vintage sizing often differs from modern standards. Always check the specific measurements in the product description. See our Size Guide for details.
Do you restock sold-out items?
Vintage items are one-of-a-kind and won't be restocked. Custom items may be restocked - join our newsletter to get restock notifications!
📦 Shipping & Delivery
How long does shipping take?
Ukraine: 3-5 days | EU: 7-14 days | USA/Canada: 14-21 days | Rest of World: 14-30 days. See Shipping Info for details.
Do you offer express shipping?
Yes! Express shipping via DHL is available for EU and USA. Select at checkout for faster delivery (5-7 business days).
How can I track my order?
You'll receive a tracking number via email once your order ships. Use it to track your package on the carrier's website.
What if my package is lost or damaged?
Contact us immediately at support@vobvorot.com. We'll work with the carrier to locate your package or send a replacement.
🔄 Returns & Exchanges
What is your return policy?
14-day return policy for unworn items with original tags. See our Returns & Exchanges page for full details.
Can I exchange for a different size?
Yes! Email returns@vobvorot.com with your order number and desired size. Exchanges are free within Ukraine, shipping costs apply internationally.
Who pays for return shipping?
Customer pays return shipping unless item is defective or we sent the wrong item. In those cases, we cover all shipping costs.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive your return. Allow 5-10 business days for the refund to appear in your account.
👤 Account & Support
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account lets you track orders, save favorites, and get exclusive member discounts!
How do I reset my password?
Click "Forgot Password" on the login page. We'll send you a reset link via email.
How can I contact customer support?
Email: support@vobvorot.com
Telegram: @vobvorottt
Instagram DM: @vobvorot
We respond within 24 hours!
Do you have a loyalty program?
Yes! Earn points with every purchase and redeem them for discounts. Join our newsletter to get loyalty program updates!
🇺🇦 About VOBVOROT
Where are you located?
We're a small Ukrainian brand based in Ukraine, curating vintage fashion and creating custom Y2K-inspired designs.
How does the war affect shipping?
We're operational and shipping worldwide! There may be occasional delays due to the situation, but we're committed to getting your order to you safely.
How can I support Ukrainian businesses?
Thank you for asking! Shopping with us directly supports Ukrainian economy. Follow us on social media and spread the word! 💙💛
💬 Still Have Questions?
We're here to help! Reach out: